Terms & Conditions

Terms and Conditions for Pristine Property Maintenance & Handyman Services

These Terms and Conditions (“Terms”) apply to all property maintenance, repair, and related services (“Services”) provided by Pristine Property Maintenance & Handyman Services (“we”, “us”, “our” or “the Company”), a company registered in England and Wales, to any customer (“you”, “your” or “the Customer”).

By accepting a quotation, placing an order, or allowing us to commence work, you agree to be bound by these Terms. They should be read alongside any written quotation, estimate, or works order.

These Terms are governed by the laws of England and Wales. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 (or equivalent legislation in Scotland or Northern Ireland) or other applicable consumer protection laws.

1. Quotations, Estimates and Acceptance

Quotations/estimates are valid for 30 days unless otherwise stated and are based on the information you provide and a visual inspection where carried out.

They are estimates only (unless stated as a fixed price) and may be adjusted if additional work, materials, or unforeseen issues arise (e.g. hidden defects, restricted access, or changes in scope). We will seek your approval before proceeding with significant variations.

Prices exclude VAT unless stated otherwise. VAT will be charged at the prevailing rate.

Acceptance of a quotation (written, email, or verbal confirmation) forms a binding contract.

2. Scope of Services

We will carry out the Services with reasonable care and skill in accordance with good industry practice and relevant regulations (including health and safety requirements).

Services are typically provided during normal working hours (Monday–Friday, 8am–5pm) unless otherwise agreed. Out-of-hours, weekend, or emergency work may attract higher rates.

You are responsible for providing safe access to the property, obtaining any necessary consents/permissions, and ensuring the property is ready for work (e.g. clearing areas, notifying tenants).

We may subcontract work where appropriate but remain responsible for overall performance.

3. Workmanship Guarantee

We guarantee that the Services will be performed with reasonable care and skill.

Labour/Workmanship Guarantee: We provide a 12-month guarantee on our workmanship from the date of completion. Any defect arising solely from our faulty workmanship (and not from misuse, neglect, third-party interference, normal wear and tear, or materials supplied by you) will be rectified free of charge, provided:

You notify us in writing promptly (ideally within 14 days of becoming aware of the issue and in any event within the 12-month period).

Full payment for the original work has been received.

We (and any relevant insurers) are given reasonable access to inspect and remedy the work.

This guarantee is for labour only and is not insurance-backed unless we specifically confirm otherwise in writing.

Materials and goods supplied by us are subject to the manufacturer’s warranty (typically passed on to you). We will assist with any manufacturer claims where reasonably possible but are not liable for the cost of replacement materials or associated labour beyond the manufacturer’s terms after any initial short period we may cover.

The guarantee does not cover: work carried out against our advice; systems or structures not installed by us; consequential loss or damage; or defects arising from circumstances you knew about but did not disclose.

Your statutory rights under the Consumer Rights Act 2015 remain unaffected. Under that Act, services must be performed with reasonable care and skill; you may be entitled to remedies including repeat performance or a price reduction where the statutory standards are not met. The limitation period for claims is generally 6 years in England and Wales (5 years in Scotland).

4. Payment Terms

Domestic/consumer customers:

For smaller jobs: payment is usually due on completion or within 7–14 days of invoice.

For larger jobs (typically over £1,000 or multi-day work): a deposit (commonly 10–50%, often 25–50%) may be required to secure the booking and cover materials. Progress/stage payments may apply. Balance is due on completion or as agreed in writing.

Commercial/business customers or account customers: invoices are typically payable within 14 or 30 days of the invoice date (Net 14 or Net 30), or as stated on the quotation/invoice. Monthly invoicing in arrears may apply for ongoing contracts.

Payment methods: bank transfer, card, or other methods we accept.

All invoices must be paid in full without set-off, deduction, or withholding (except as required by law).

Title to any goods/materials remains with us until full payment is received.

Certificates, guarantees, or completion documentation will only be issued once payment is received in full.

Late payment:

Interest will be charged on overdue amounts at 4%–8% above the Bank of England base rate (or the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998 for business-to-business contracts), accruing daily from the due date until payment.

Fixed compensation and reasonable recovery costs may also apply under the Late Payment legislation for B2B invoices.

We reserve the right to suspend further work, withhold certificates, or take legal action (including recovery of costs) for non-payment.

5. Variations, Cancellations and Abortive Work

Changes to the agreed scope must be confirmed in writing (including any price adjustment).

If you cancel or we are unable to complete work due to lack of access, non-payment, or other reasons attributable to you, you may be charged for work already done, materials ordered, and a reasonable cancellation/abortive fee (e.g. for short-notice cancellations).

For consumer contracts concluded away from our premises or by distance, a 14-day cooling-off period may apply under the Consumer Contracts Regulations 2013 (subject to exceptions for urgent repairs or work already begun with your consent).

6. Liability and Insurance

We maintain appropriate public liability (and employers’ liability) insurance. Details are available on request.

Our liability is limited to the value of the Services provided under the relevant contract, except where liability cannot be limited by law (e.g. for death or personal injury caused by negligence, or fraud).

We are not liable for consequential, indirect, or economic losses, or for issues arising from pre-existing defects, third-party work, or your failure to follow advice/maintenance instructions.

You must notify us promptly of any damage allegedly caused by us so we can investigate.

7. Health and Safety, Access and Compliance

Both parties must comply with applicable health and safety legislation.

You must provide accurate information about the property (including asbestos, hazards, or restrictions) and ensure safe working conditions.

We will take reasonable care of the property and leave the work area reasonably clean and tidy.

8. Termination

Either party may terminate for material breach (after written notice and a reasonable opportunity to remedy where appropriate) or insolvency.

Ongoing maintenance contracts typically require notice (e.g. 30 days) unless otherwise agreed.

9. General

These Terms constitute the entire agreement between us regarding the Services (superseding prior discussions) except for any specific written quotation or works order.

If any provision is found unenforceable, the remainder continues in full force.

We may update these Terms from time to time; the version in force at the time of your contract will apply.

Notices should be in writing (email is acceptable).

Disputes: we encourage informal resolution first. You may also contact relevant trade bodies, Trading Standards, or use alternative dispute resolution where available.

Company details

Pristine Property Maintenance & Handyman Service